FAQ's
Shipping & Returns
Within the European Union, shipping is complimentary on orders over €300; below €300 the cost is calculated at checkout. For the rest of the world, shipping is calculated by delivery address at checkout.
For destinations outside the EU, an estimate of duties and import taxes is shown at checkout. Actual amounts may vary by country and are handled with the carrier on arrival.
Unworn items may be returned within 14 days of delivery.
To begin a return, write to [email protected] and the returns process will follow.
Returns from outside the European Union: please contact us at [email protected] before sending a return. Return shipping and the customs clearance cost for the parcel's re-entry into the EU (customs broker fee, currently from about €100) are paid by the customer and deducted from the refund. We will confirm the estimated amount before you ship.
Items returned within 14 days, unworn and undamaged, with their tags and original packaging intact. Pieces that have been worn, altered or damaged, or that are missing tags or packaging, cannot be accepted.
Once a returned item has been received and checked, the refund is issued to the original payment method.
